Privacy Policy — zeetbajj
Your personal data matters. This Privacy Policy explains what information zeetbajj collects when you use our platform, how that information is used, who it may be shared with, and how it is protected. We are committed to handling your data with transparency and care.
Privacy at a Glance
How zeetbajj Protects Your Data
The following cards summarise the key pillars of our approach to data privacy. Full details for each topic are provided in the numbered sections below. This overview is for convenience only — the complete legal text in each section governs our data practices.
zeetbajj collects only the personal information that is necessary to operate your account, process transactions, and comply with applicable legal obligations. We do not collect data beyond what is required for these purposes.
All data transmitted between your device and the zeetbajj platform is protected using industry-standard SSL (Secure Socket Layer) encryption. This ensures that your personal and financial information cannot be intercepted during transmission.
We do not sell your personal data to third parties. Information may be shared only with trusted service providers operating under strict confidentiality obligations, or where we are legally required to disclose it to regulatory or law enforcement authorities.
You have the right to access, correct, or request the deletion of the personal data we hold about you. You may also object to certain types of processing or request that we restrict the use of your data in specific circumstances.
zeetbajj uses cookies and similar tracking technologies to improve platform performance and personalise your experience. Our cookie policy is fully disclosed in this document. You retain control over non-essential cookie categories.
For any privacy-related enquiry, data access request, or complaint, you can reach the zeetbajj data team directly at support@z eetbajj.com. We aim to respond to all privacy-related requests within a reasonable timeframe.
1. Information We Collect
zeetbajj collects personal information from you through several channels: directly when you register an account or interact with the platform, automatically when you browse or play, and occasionally from third-party sources as part of our identity verification and fraud prevention processes. The categories of data we collect are described in the table below.
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID or passport number, photograph | Account registration, age verification (18+), KYC compliance |
| Contact Data | Mobile phone number, email address, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Account communications, security alerts, customer support |
| Financial Data | bKash/Nagad/Rocket/Upay account references, transaction amounts in ৳, deposit and withdrawal history | Payment processing, withdrawal verification, anti-fraud screening |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bet amounts, session duration, feature interactions | Service improvement, responsible gaming monitoring, personalisation |
| Marketing Preferences | Communication opt-in or opt-out status, preferred contact channel | Delivering relevant promotions in line with your stated preferences |
Special Category Data: zeetbajj does not intentionally collect sensitive personal data such as health information, religious beliefs, or political opinions. If you voluntarily disclose such information — for example, when contacting support regarding a gambling-related health concern — we will handle it with the highest standard of care and will use it only to address your immediate query or to provide appropriate support resources.
Data from Minors: Our platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that data has been submitted by a person under the minimum age, we will delete that data promptly and close the associated account.
2. How We Use Your Data
zeetbajj processes your personal data only for clearly defined and legitimate purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected. The primary purposes for which we use your data are as follows:
- Account Management: To create, maintain, and administer your zeetbajj account, including processing your registration details and verifying your identity.
- Service Delivery: To provide you with access to casino games, sports betting markets (including BPL, IPL, T20 World Cup cricket markets), live dealer games, and all other platform features.
- Payment Processing: To facilitate deposits and withdrawals via your selected payment method (bKash, Nagad, Rocket, Upay, or linked bank account) and to maintain an accurate transaction history.
- Legal & Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) requirements, age verification regulations, and other legal duties — including providing information to law enforcement or regulatory authorities where required.
- Responsible Gaming: To monitor your usage patterns for indicators of problem gambling, and to enforce any self-exclusion, deposit limit, or time-out measure you have requested or that we are required to apply.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other conduct that breaches our Terms & Conditions.
- Customer Support: To respond to your queries, complaints, or requests submitted via live chat, email, or other support channels.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may withdraw your consent at any time by contacting support.
- Platform Improvement: To analyse aggregated usage data in order to improve the platform's performance, user interface, game selection, and overall player experience.
3. Data Sharing & Disclosure
zeetbajj does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share your data with the following categories of recipients where it is necessary and proportionate to do so:
- Game Technology Providers: Third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the games available on our platform. These providers may receive limited technical data (such as session tokens) necessary to run the game you are playing. They do not receive your full personal profile.
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the transaction data required to process your deposit or withdrawal. These providers operate under their own privacy policies and are subject to applicable Bangladeshi financial regulations.
- Identity Verification Services: Where required for KYC purposes, we may share identity documents with specialist third-party verification providers. These providers are engaged under strict data processing agreements and may not use your data for any purpose other than verification.
- IT Infrastructure & Security Providers: Service providers responsible for hosting, cloud infrastructure, cybersecurity monitoring, and platform maintenance may have limited access to data as part of their contractual role. All such providers are bound by confidentiality obligations.
- Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other government bodies in Bangladesh where we are required to do so by law, court order, or regulatory direction.
International Transfers: Some of our third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, consistent with applicable data protection standards.
4. Cookies & Tracking Technologies
zeetbajj uses cookies, web beacons, pixel tags, and similar technologies to operate and improve the platform. A cookie is a small text file that is stored on your device when you visit our site. Cookies allow us to recognise your browser, remember your preferences, maintain your login session, and gather usage analytics.
We use the following categories of cookies on the zeetbajj platform:
- Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as maintaining your authenticated session, processing transactions, and enforcing security controls. These cookies cannot be disabled without impairing the core functionality of the site.
- Performance & Analytics Cookies: These cookies collect aggregated, anonymised information about how visitors use the platform — such as which pages are visited most frequently and whether any errors were encountered. This data is used solely to improve the platform.
- Functionality Cookies: These remember your stated preferences (such as language settings or preferred game categories) to provide a more personalised experience across sessions.
- Marketing & Targeting Cookies: Where you have given consent, these cookies may be used to deliver promotional content that is relevant to your interests. You may withdraw consent for marketing cookies at any time.
Managing Cookies: Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. You can choose to block or delete cookies; however, doing so may affect the functionality of the zeetbajj platform — for example, you may be required to log in each time you visit the site. For detailed guidance on managing cookies, refer to your browser's official help documentation.
Third-Party Cookies: Some cookies on the platform may be set by our third-party game providers or analytics tools. zeetbajj does not control the content of third-party cookies but requires all third-party providers to handle cookie data in compliance with applicable privacy standards.
5. Data Retention
zeetbajj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention principles apply:
- Active Account Data: While your account remains open, we retain all personal, financial, and usage data associated with your account in order to provide our services and meet our regulatory obligations.
- Closed Account Data: Following account closure, we retain certain categories of data — including identity records, transaction history, and correspondence — for a minimum retention period of five (5) years. This is required to comply with anti-money laundering record-keeping obligations.
- Marketing Data: Where you have opted out of marketing communications, we retain a record of your opt-out preference to ensure that you are not contacted in the future. The underlying contact data is suppressed rather than deleted.
- Technical and Log Data: Server logs, access logs, and security event records are retained for a shorter period — typically up to twelve (12) months — unless a specific security investigation requires longer retention.
When personal data is no longer required and the applicable retention period has expired, we take steps to securely delete or anonymise it. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and platform improvement purposes.
6. Data Security
zeetbajj implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to:
- End-to-end SSL/TLS encryption for all data transmitted between your device and our servers.
- Encryption of sensitive data fields (including financial credentials) at rest in our database systems.
- Access controls that restrict internal access to personal data on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
- Regular security assessments and vulnerability testing of our platform infrastructure.
- Multi-factor authentication options for account access, available to all registered users.
- Automated monitoring systems that flag unusual login behaviour, multiple failed authentication attempts, and other indicators of potential account compromise.
Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — by using a strong, unique password, keeping your login credentials confidential, and logging out of your account when using shared devices.
7. Your Privacy Rights
As a user of the zeetbajj platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of them, please contact us at support@zeetbajj with a clear description of your request. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.
You have the right to request a copy of the personal data we hold about you, along with information about how and why it is being processed.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
In certain circumstances, you may request the deletion of your personal data. This right is subject to legal retention obligations — for example, we may be required to retain transaction records for AML compliance.
You have the right to object to certain types of data processing, including direct marketing. Where you object to marketing, we will stop sending communications immediately.
You may request that we restrict the processing of your data in specific situations — for example, while the accuracy of your data is being contested or while an objection is being assessed.
Where processing is based on your consent or on the performance of a contract, you may request a copy of your data in a commonly used, machine-readable format for transfer to another service provider.
zeetbajj will not discriminate against you for exercising any of the rights described above. We are committed to handling all privacy requests in a fair, timely, and transparent manner. If you are not satisfied with our response, you retain the right to raise a complaint with the relevant data protection authority in your jurisdiction.
8. Policy Updates & Contact
zeetbajj reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by email to their registered address and by displaying a prominent notice on the platform prior to the change taking effect. The "Effective" date at the top of this page reflects when the current version was last revised.
We encourage you to review this Privacy Policy periodically so that you remain informed about how zeetbajj handles your personal data. Your continued use of the platform after any update constitutes your acknowledgement of the revised Privacy Policy.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the way zeetbajj handles your personal data, please get in touch with our data team. We are available seven days a week on Bangladesh Standard Time (BST, UTC+6).
This Privacy Policy applies exclusively to the zeetbajj platform and does not extend to any third-party websites or services that may be accessible via links placed on our platform (where applicable). We are not responsible for the privacy practices of any external party.
Have a Privacy Question?
Our support team is ready to help with any data-related query. You can also explore our full Terms & Conditions, visit our FAQ, or head straight to the zeetbajj casino platform.